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Have questions about pricing, subscriptions and signing in? Email

hello@theelevatepractice.com.

Have questions about classes, programs and home practice? Email me directly at

wini@theelevatepractice.com.

Plan Questions

HOW DO I ACCESS MY CLASSES?


You can access all classes HERE through any browser or internet-enabled device.

WHAT IS INCLUDED IN MY SUBSCRIPTION?

  • Access to our entire library
  • Access to all Jump Start and Starter Series Programs
  • New classes every month
  • Two monthly live-stream with Wini
  • Discounts to Wini’s workshops and intensives
  • Weekly motivational emails to remind you to PRACTICE

  • HOW OFTEN CAN I TAKE CLASS?


    You can stream all of the subscription classes and videos anytime, anywhere, from nearly any device.

    WHAT EQUIPMENT DO I NEED?


    Great question!

    You need two yoga blocks, a yoga strap and a set of resistance bands for Band Work.

    All annual plans receive a set of Bands (I send them out once you sign up).

    Don’t be intimidated by props or equipment.

    You can absolutely get started with two yoga blocks right away!

    HOW DO I SAVE MY FAVORITE CLASSES?


    One of the MOST used features is the Favorites list. Your Favorites list will appear in your library when you log in.

    To ADD a video to your Favorites list click on the little star that appears under the video. To DELETE a video from your Favorites list play the video and click the star again.

    WHAT IS THE DIFFERENCE BETWEEN THE MONTHLY, SIX MONTH AND ANNUAL PLANS?


    All three plans receive the exact same classes except the monthly is billed on a monthly basis, the semi annual is billed every six months and the annual is billed once per year.

    For both the six month and the annual plan you receive a FREE set of Pro-Tec Bands, the bands we use in Band Work.

    I HAVE A MEDICAL CONDITION OR AM INJURED IS THIS RIGHT FOR ME?


    Please consult your doctor or professional healthcare provider before starting any class. And please reach out to me directly with any specific questions.

    DO THE PLANS INCLUDE PRIVATE CONSULTATIONS WITH YOU?


    The plans do NOT include private consultations. Twice a year I offer The Practice Takeover, a separate program which includes a (you guessed it) a takeover of your practice. More information is available on my website.

    That said I am very involved in ALL aspects of these programs and WANT to hear you.

    Many members use the chat box about once a week after a class to ask a question or a comment. This is ALWAYS the best because right AFTER your class is when the question or comment is fresh in your mind and you can refer to the specific class that you just took.

    Also ALL plans include our monthly member classes where there is ALWAYS time to chat after class.

    DOES THE MEMBERSHIP INCLUDE LIVE STREAM CLASSES?


    YES! The membership includes twice monthly live stream workshops. TWICE a month we have a LIVE seminar which includes a class and question and answer section. These live seminars are ALSO recorded and available for all members.

    CAN I PURCHASE A MEMBERSHIP FOR A FRIEND?


    Yes! To purchase a gift card please go HERE.



    Billing Questions

    HOW DO I UPDATE MY CREDIT CARD?


    Simple. Sign into your account, select Billing and enter the new credit card information there.

    HOW DO I CANCEL MY SUBSCRIPTION?


    To cancel your subscription, simply login to your account, select Billing, then go to Change Plan. Then click Cancel Membership. Once you cancel you won't be charged again, but your membership will continue until the end of the current billing cycle.

    WHY IS MY CREDIT CARD IS BEING DECLINED?


    Many credit/debit cards have online purchase restrictions for many reasons. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.



    Other Questions

    WHAT IS THE CHAT BOX FEATURE?


    This is the best way to check in with me after class. Most members love the chat box to ask a question about the class, to ask what program to do next or to request more of their favorite classes.

    The chat box is a super useful tool because right AFTER your class is when the question or comment is fresh in your mind and you can refer to the specific class that you just took.

    I HAVE ANOTHER QUESTION NOT COVERED HERE.


    Please send me an email directly.

    I read every email I get.

    I do have an assistant for the logistical stuff, like billing and program release dates and time frames and stuff like that but please reach out to me and I will make sure your question gets answered.

    Just drop me a note at wini@theelevatepractice.com.